In the fast-paced world of technology, organizations are increasingly recognizing the importance of robust and scalable platforms to support their software development processes. However, one common pitfall that many organizations face when onboarding platform engineering is the tendency for teams to work in isolation, detached from the needs and feedback of their primary users - other engineers.

The Isolation Trap

Imagine building a powerful and sophisticated platform in isolation, without actively involving the engineers who will rely on it daily. Unfortunately, this scenario is all too common. The number one mistake organizations make when diving into platform engineering is treating it as a mere technical project rather than a product. This disconnect can lead to a myriad of issues, from mismatched features to frustrated end-users.

Treating Platform Engineering as Product Development

The key to unlocking the full potential of platform engineering lies in treating it as a collaborative product development effort. Here are some crucial considerations:

  • Define a Clear Product Vision: A successful platform begins with a well-defined vision. Outline the purpose of the platform, the problems it aims to solve, and the value it brings to the engineering teams.
  • Engage Users Actively: The engineers who will use the platform are your customers. Establish open communication channels, conduct regular feedback sessions, and actively involve them in the development process.
  • Create a User-Centric Design: Design the platform with the end-users in mind. Consider their workflows, preferences, and pain points. A user-centric design ensures that the platform aligns with the needs of its primary audience.
  • Iterate Based on Feedback: Adopt an iterative development process that encourages quick feedback loops. Be responsive to user suggestions, and make continuous improvements based on their evolving needs.
  • Documentation and Training: Provide comprehensive documentation and training materials. A well-informed user is more likely to make the most of the platform’s capabilities.
  • Cross-Functional Teams: Consider forming cross-functional teams that include both platform engineers and users. This promotes better collaboration, mutual understanding, and a shared sense of ownership.
  • Measure and Monitor: Implement metrics to measure platform effectiveness and usage. Regularly monitor performance and gather data to inform ongoing improvements.
  • Cultivate a Collaborative Culture: Foster a culture of collaboration within the organization. Encourage teams to work together toward common goals and share insights that can drive innovation.

Conclusion

The success of a platform engineering initiative depends on collaboration and treating it as a product rather than a standalone project. By breaking down the silos between the platform team and its users, organizations can ensure that the platform not only meets technical requirements but also delivers a seamless and user-friendly experience. In doing so, they pave the way for innovation, efficiency, and a stronger foundation for future development endeavors.

Are you currently navigating the challenges of platform engineering, or have insights to share? I’d love to hear from you! Let’s build platforms that empower engineers and drive organizational success.